Category: Service Disruptions

ScienceDirect Technical Issue

Due to a technical issue, some users are experiencing trouble accessing ScienceDirect content off-campus.

If you experience trouble, try re-accessing ScienceDirect through this link or by installing the Remote Access Bookmarklet and clicking the bookmarklet while on ScienceDirect to reload the page through the library’s proxy.

Please contact us if you have any questions.

Posted in Front Page, Library News, Service Disruptions

PCOM Full Text in Google Scholar

There is a current issue where PCOM Full Text links are not showing up in Google Scholar. Our vendor is working with Google to restore these links.

In the meantime, to find full text articles be sure to try OneSearch+ or Pubmed.

Please contact us if you have any questions.

Posted in Service Disruptions

Atlas of Osteopathic Techniques 3rd Edition Videos

There is currently an issue with viewing videos from the 3rd edition of Atlas of Osteopathic Techniques.

The vendor is currently working to restore the videos, in the meantime, users are encouraged to view the videos here.

Please contact us if you have any questions.

Posted in Service Disruptions

New York Times Technical Issue

Due to a technical issue, users of The New York Times inEducation website may experience difficulty logging in to their account and may have received a notification email informing them of an expired account.

The New York Times are aware of this issue and are working diligently to fix it.

Please contact us if you have any questions.

Posted in Front Page, Service Disruptions

New uWise Website and Scheduled Downtime

On Monday, December 12, 2016, uWise will be launching a new website.

To prepare for the launch, uWise will be unavailable from 5:00 pm on December 9th through 9:00 am on December 12th.

Upon launch, uWise access will be restricted to active students on ob-gyn clerkship rotation

Please contact us if you have any questions.

Posted in Service Disruptions

BrowZine iOS App Currently Unavailable

The BrowZine iOS app is currently unavailable in the App Store. BrowZine is currently working to restore access as soon as possible.

Posted in Service Disruptions

Scheduled Refworks Downtime – August 20, 2016

On Saturday, August 20, 2016, ProQuest will be upgrading its systems infrastructure. ProQuest platforms (including Refworks and Digital Dissertations) will be unavailable beginning at at 10:00 PM Eastern Standard Time and will last for 8 hours.

Posted in Service Disruptions

Off-campus Access Problems

Some students were reporting trouble with accessing PCOM library resources off-campus. The issues has now been resolved.

However, if you continue to experience trouble, please try accessing library resources either in a new browser or by clearing your cache.

Please contact the PCOM Help Desk at at 215-871-6110 or via HELPDESK@pcom.edu. if you continue to experience trouble

Posted in Service Disruptions

Scheduled ILLiad Downtime – July 13, 2016

On Wednesday, July 13 , 2016, there will be a scheduled server update for ILLiad.

ILLiad will be unavailable beginning at at 10:00 PM Eastern Standard Time and will last for up to 4 hours.

Posted in Service Disruptions

Scheduled Refworks Downtime – March 12, 2016

On Saturday, March 12, 2016, ProQuest will be upgrading its systems infrastructure. ProQuest platforms (including Refworks and Digital Dissertations) will be unavailable beginning at at 10:00 PM Eastern Standard Time and will last for 8 hours.

Posted in Service Disruptions